GDPR Privacy Notice


This Privacy Notice tells you what to expect in relation to personal information about you which is collected, handled and processed by Shaunsoft Limited. Shaunsoft, PO Box 225, Penrith, Cumbria , CA11 1BQ.

Shaunsoft Limited is the Data Controller.

We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time.

The information we may collect

The information about you we may collect, hold and process is set out below:

(A) Information collected and processed for managing our relationship with your organisation.

(B) Information in respect our staff

How we use the information

The above information is used to provide our services to you in our capacity as your software supplier or as your Employer.

The information under A above may be used as follows:

The information under B above may be used as follows:

How we hold the information

Disclosure of your information

Our Customers

We do not disclose any of your data to any 3rd parties except where we are required to do so legally, such as your invoicing history to our accountants, auditors and HMRC.

We never share or provide access to your CTX databases to anyone, except where you have given explicit permission, such as to your staff using CTX and ctxLive, services that require secure access such as the CTX API, ctxAlerts and relevant 3rd party services chosen by you, such as your email provider, accounts systems. Where ever this takes place the information used will be restricted to just the information required and explicitly identified by you.

ctxLive\shaunsoft User Names and Passwords

Your ctxLive\shaunsoft accounts are hosted using Microsoft Azure Active Directory (B2C). We do not store this information or have access to passwords. You can find more about the service at For a full description Azure Active Directory, visit this page

During 2019 it is our intention to migrate all CTX users to sign into all our applications using ctxLive\shaunsoft accounts where appropriate.

What is the legal basis for processing the information?

Your rights

Retention of your data

Your data will be retained for no longer than is necessary and once your relationship with shaunsoft ends all your data will be permanently deleted as soon as practical, in not less than 30 days. However will have to retain your financial and accounting history for legal reasons

Withdrawal of consent

If you have provided us with your consent to process your data, for the purpose of using our services and the use of our software, you have the right to withdraw this at any time. In order to do so you should contact us by emailing


If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioners Office Website


Please address any questions, comments and requests regarding our data processing practices to Shaun Ellis, Director,

Changes to the Privacy Notice

This Privacy Notice may be changed by us at any time and will make reasonable efforts to inform you of any changes to this policy.

Published:3/12/2018   By:shaunsoft ltd